Effective Date: 1/5/25
Last Updated: 1/5/25
1. Introduction
Pez Creative Studio ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.pezcreativestudio.com.au (the "Website") or engage with our services. This Privacy Policy applies to all information collected through our Website, services, and any related communications.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you voluntarily provide to us, including:
Name and contact details (email address, phone number, postal address)
Business information (company name, job title, industry)
Project details and creative briefs
Payment and billing information
Communication preferences
Any other information you choose to provide
2.2 Automatically Collected Information
When you visit our Website, we may automatically collect:
IP address and location data
Browser type and version
Device information
Pages viewed and time spent on pages
Referring website addresses
Cookies and similar tracking technologies
2.3 Third-Party Information
We may receive information about you from third parties, such as:
Social media platforms
Business partners and referrals
Public databases and directories
3. How We Use Your Information
We use the information we collect to:
Provide, maintain, and improve our creative services
Process transactions and manage client relationships
Communicate with you about projects, services, and updates
Customise and personalise your experience
Analyse website usage and optimise performance
Comply with legal obligations
Protect against fraud and unauthorised access
Send marketing communications (with your consent)
4. Legal Basis for Processing (GDPR)
For users in the European Economic Area, we process personal information based on:
Contract performance: To fulfil our service agreements
Legitimate interests: To operate our business and improve services
Consent: For marketing communications and non-essential cookies
Legal compliance: To meet regulatory requirements
5. Information Sharing and Disclosure
We may share your information with:
5.1 Service Providers
Third-party vendors who assist with:
Website hosting and maintenance
Payment processing
Email marketing services
Analytics and reporting
Cloud storage solutions
5.2 Business Partners
With your consent, we may share information with trusted partners for collaborative projects.
5.3 Legal Requirements
We may disclose information when required by law, legal process, or to:
Protect our rights and property
Ensure user safety
Prevent fraud or illegal activities
Comply with regulatory obligations
5.4 Business Transfers
Information may be transferred in connection with mergers, acquisitions, or asset sales.
6. Data Security
We implement appropriate technical and organisational measures to protect your personal information, including:
Secure data transmission (SSL/TLS encryption)
Regular security assessments
Access controls and authentication
Employee training on data protection
Secure backup and storage systems
However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain personal information for as long as necessary to:
Fulfill the purposes outlined in this Privacy Policy
Comply with legal, accounting, or reporting requirements
Resolve disputes and enforce agreements
Generally, we retain client information for 7 years after project completion for business and legal purposes.
8. Your Rights and Choices
8.1 Access and Correction
You have the right to:
Access your personal information
Request corrections to inaccurate data
Update your contact preferences
8.2 Data Portability and Deletion
You may request to:
Receive your data in a portable format
Delete your personal information (subject to legal requirements)
Restrict or object to certain processing activities
8.3 Marketing Communications
You can opt out of marketing emails by:
Clicking the unsubscribe link in emails
Contacting us directly
Updating your preferences in your account
8.4 Cookies
You can control cookies through your browser settings, though this may affect website functionality.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place, including:
Adequacy decisions by relevant authorities
Standard contractual clauses
Other legally approved transfer mechanisms
10. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
11. Children's Privacy
Our services are not intended for children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
12. Australian Privacy Principles
As an Australian business, we comply with the Australian Privacy Principles under the Privacy Act 1988 (Cth). You have rights under Australian privacy law, including the right to:
Know what personal information we hold about you
Access your personal information
Correct inaccurate information
Make a complaint about privacy violations
13. Contact Information
For privacy-related questions, requests, or complaints, please contact us:
Pez Creative Studio
Email: perri@pezcreativestudio.com.au
Address: Toowoomba, QLD
For complaints that cannot be resolved directly with us, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. For significant changes, we will provide additional notice through email or prominent website notices.
Your continued use of our Website and services after changes take effect constitutes acceptance of the updated Privacy Policy.
This Privacy Policy is designed to comply with Australian privacy laws and international standards. For specific legal advice, please consult with a qualified privacy lawyer.
